Updated: 1 September 2025

Article 1 – Preamble

These general terms and conditions of sale (GTC) define the rights and obligations in connection with the sale of holiday cottage rentals, services and associated options between:

• TRILIV (hereinafter ‘TRILIV’) owned by TRIADETEL 35 rue Emile James 56410 ETEL Siren: 983096579. VAT No.: FR93983096579
• And the Customer based on the information recorded at the time of booking

They govern all stages necessary for the booking and performance of the service ordered by the Customer, as well as all obligations of the parties in connection with the performance of the Services.

They imply unreserved acceptance of these GTC and its appendices relating to internal regulations and personal data protection.

They apply to all bookings made online via the triliv.fr website and its partners. In any event, the version of the general terms and conditions of sale applicable to the customer is the one in force at the time of the customer’s booking.

Article 2 – Subject matter of the contract

Triliv offers accommodation rental services, wellness services and logistics services exclusively for its tenants:

• Rental of a furnished house with a surface area of 140m2 comprising a fitted kitchen, a dining and living area, 4 bedrooms, 3 bathrooms, a bicycle storage room (descriptive statement provided on arrival), a terrace, two parking spaces
• Includes bed linen and towels
• Includes water and electricity charges unless otherwise stated when booking an electric vehicle charging point
• Includes access to shared sports facilities: the swimming pool and terrace, the gym on the ground floor, the yoga room upstairs, the outdoor jacuzzi, the indoor sauna, showers and toilets. Capacity and use limited to 10 people at a time.

Article 2 – prices and taxes

Prices are quoted in Euros and include VAT.

The prices quoted include only the services strictly mentioned in the booking.

A tourist tax is charged per person per night.

Any options offered by TRILIV during the stay will be added to the price.

Article 3 – length of stay

All customers acknowledge that they have the capacity to enter into a contract, i.e. that they are of legal age (18 years old in France) and are not under guardianship or trusteeship.

The rental contract is concluded for a fixed term and for the number of people mentioned at the time of booking. The customer must provide TRILIV with a list of the persons present, their ages and nationalities, and inform TRILIV of any changes before and during the rental period.

Under no circumstances may the customer claim any right to remain in the premises beyond the reservation period. If the customer wishes to extend their stay, this must be confirmed by TRILIV, subject to availability.

Article 4 – Reservations and payment

Prior to making a booking, the Customer declares that they have obtained all the necessary information from TRILIV on the Website or from TRILIV in order to make their booking in full knowledge of the facts.

Bookings are made via the website ww.triliv.fr, or via partner websites, or by any written agreement signed between the two parties.

The booking becomes effective after validation by TRILIV and upon receipt of a deposit equivalent to 40% of the total amount of the stay, unless otherwise agreed in writing.

The balance is due 30 days before arrival. In the event of a late booking (less than 30 days) or a ‘non-cancellable’ offer, the full amount is due at the time of booking.

Payments can be made by bank transfer or credit card. The Customer undertakes to pay the prices of the services definitively booked. Any fraudulent, irregular or incomplete payment will result in the immediate cancellation of the Services, assuming the contract has been concluded.

Article 5 – Security deposit

A security deposit of €2,000 per house is required no later than the day of the customer’s arrival, unless otherwise agreed in advance. The security deposit can be paid by cheque or bank transfer.

It will be refunded within 60 days, subject to an inspection of the premises and the absence of damage to the premises, furniture or equipment relating to the rented house or the sports facilities made available.

In the event of loss or damage to items in the house, outbuildings and/or sports facilities made available to the customer, the amount of this deposit will be reduced by the cost of repair or replacement. If the deposit is insufficient, the Customer undertakes to make up the difference.

Article 6 – Cancellation and modification conditions

Any cancellation, whether initiated by the Customer or TRILIV, must be notified by letter, email or any other medium with proof of receipt.

• Cancellation more than 30 days before the arrival date: the deposit is forfeited. It may be used for another stay planned within 12 months of the cancellation date.
• Cancellation less than 30 days before the arrival date: the customer must also pay the difference between the deposit and the equivalent of the total rent, as a penalty clause. The initial deposit may be applied to another stay planned within 12 months of the cancellation date.
• If the tenant does not show up within 48 hours of the arrival date indicated on the contract, this contract becomes void. TRILIV may dispose of its accommodation and offer it for rent. No refund can be claimed.
• In the event of a shortened stay, the price corresponding to the cost of the accommodation remains entirely payable to TRILIV. No refund will be made.
• In the event of cancellation by TRILIV, TRILIV will refund the Customer the full amount paid.

Article 7 – Capacity to receive guests

Each cottage is designed to accommodate up to 10 people. No additional beds are provided except for baby cots.

If additional guests are staying overnight, the customer must inform TRILIV, which cannot refuse this request within the limits of each cottage’s capacity and after the tourist tax has been paid.

The customer is authorised to receive external visitors during the day in their cottage without access to the sports facilities.

Access to the sports facilities must be booked separately, subject to the capacity of the facilities.

Any unauthorised overuse may result in additional charges and even cancellation of the stay.

Article 8 – Arrival and departure

Check-in is from 4pm. Reception is open between 4pm and 8pm. Outside these hours, access is possible independently via connected doors. In this case, physical reception is postponed until the following day or a date agreed between the parties.

Departure is before 10 a.m. Any unauthorised late departure may be subject to additional charges. If an item is left behind, the customer may ask TRILIV to send it by post, subject to payment of the delivery costs by the customer before dispatch.

Article 9 – Commitments and obligations

9.1 – The Customer undertakes to:

• Enjoy the accommodation peacefully and not cause any disturbance or nuisance, and generally behave appropriately and refrain from any behaviour contrary to public decency and order, or contrary to the applicable internal regulations, where applicable.
• Do not sublet the accommodation or transfer this contract to a third party.
• Respect the purpose of the accommodation and do not make any changes to it.
• Notify TRILIV as soon as possible of any damage to the accommodation, furniture or equipment.
• Authorise TRILIV to carry out, during the rental period, any repairs or maintenance necessary for the smooth running of the rental without any compensation in return.

If the customer and members of the group are foreign nationals, including European Union nationals, they are required to complete an individual police form (Article R814-1 of the Code on the Entry and Stay of Foreigners and the Right of Asylum).

Refusal by a foreign customer to complete and/or sign the police form is considered a legitimate reason for refusing to sell.

9.2 – TRILIV undertakes to provide the Services in accordance with the GTC and the special conditions with the diligence and competence of a good professional. TRILIV is only bound by an obligation of means in this respect.

TRILIV endeavours to publish photographs and texts that illustrate the Services as accurately as possible. However, variations may occur, in particular because the presentation is made by category and changes to the decoration and furniture may be made in the houses and places where the Services are provided. Therefore, the Customer shall not be entitled to any compensation and may not cancel their booking due to variations that do not affect the essential characteristics of the Services.

Article 10 – restrictions

10.1 – Animals are not permitted unless prior written authorisation has been obtained. Guide dogs are permitted subject to presentation of valid documentation.

10.2 – Smoking is prohibited inside houses, outbuildings and sports facilities.

Article 11 – Optional services

TRILIV can offer the following service options:

• Breakfast without table service available on request.
• Cleaning during your stay: available as an option when booking.
• Other services available via the website www.triliv.fr

Article 12 – Inventory and condition report

The house and its outbuildings must be left clean, with dishes washed and put away, items returned to their proper places, all household linen left in each room, and rubbish placed in bin bags and deposited in the outdoor bins provided for this purpose.

An inventory is available at the entrance. In the event of disagreement, the Customer must notify us as soon as possible. It must be returned upon departure.

Any damage or missing items may be deducted from the deposit.

Article 13 – Liability and insurance

The customer is liable for any damage caused by themselves or their guests. Holiday liability insurance is required (as an appendix to the comprehensive home insurance policy). TRILIV may request proof of this insurance.

The manager of TRILIV is required to have professional insurance and non-occupant owner insurance.

Article 14 – Force majeure

Neither TRILIV nor the Client shall be held liable if the performance of the contract is prevented by an event of force majeure. In the event of lockdown or administrative restrictions, the government conditions in force shall apply.

In any event, TRILIV shall not be held liable for any indirect damage resulting from the partial or total non-performance of the Services, such as operating losses, loss of customers, or damage to reputation.

Article 15 – Personal data

The Customer is informed that for the purposes of booking, performing and invoicing Services, managing customer accounts and monitoring commercial relations, TRILIV collects and processes the Customer’s personal data.

Certain information is mandatory for booking and performing Services and is indicated as such on each form on the Website. This information is confidential.

The conditions for processing personal data and information about cookies are set out in the privacy policy available on the website www.triliv.fr.

The Customer has the right to access, rectify, delete, update, restrict and object to the processing of their personal data for legitimate reasons.

Customers may view or modify their personal data in their account directly on the Website. They may write to TRILIV at the address indicated at the top of the GTC, stating their surname, first name and email or postal address.

In the event of difficulties in managing your personal data, you may lodge a complaint with the CNIL.

Article 16 – Applicable rights and disputes

These GTC are governed by French law. Any clause declared null and void shall not affect the validity of the other provisions.

In the event of a dispute, an attempt at amicable resolution shall be preferred.

The Customer is informed that if an amicable dispute resolution fails after referral to TRILIV, and in the event of a negative response or no response within 60 days of referral, the Customer may refer the matter to the Tourism and Travel Mediator – BP 80303 – 75823 Paris cedex and online at http://www.mtv.travel/je-saisis-le-mediateur. If no solution is found, disputes will be brought before the competent courts within TRILIV’s jurisdiction.

Article 17 – Contact on site

Reception is handled by the manager of TRILIV. It may occasionally be delegated to a third party after informing the customer.

Manager: Laurence Pellerin

For any questions: contact[at]triliv.fr

On site or by post: 35 rue Emile James 56410 ETEL